DUTIES AND RESPONSIBILITIES

Job Responsibilities: 

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.

• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols and deployment standards

• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.

• Follows procedures to communicate, report, and escalate incidents to appropriate data center operations management units

• Assist other technicians to complete challenging or complex tasks.

• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.

Requirements:

• Diploma or above

• With 1 year’s relevant working experience

• Willing to take 7x24 shift duty