DUTIES AND RESPONSIBILITIES

Job Purpose: 

To develop and implement client engagement strategies, achieve client satisfaction and retention targets, and drive business growth and profitability by upselling the company's services and products to potential clients.

Key Responsibilities:

• Develop and execute client engagement strategies to achieve business objectives and client satisfaction targets.
• Identify new business opportunities and develop relationships with potential clients.
• Maintain and strengthen relationships with existing clients to ensure customer satisfaction and repeat business.
• Upsell the company's services and products to potential clients to maximize revenue.
• Collaborate with marketing and other departments to develop and implement promotional activities and client engagement campaigns.
• Monitor market trends and competitor activities to identify opportunities and threats.
• Prepare and present client reports and forecasts to senior management.
• Ensure compliance with company policies and legal guidelines.

Qualifications:

• Bachelor's degree in business, Marketing, or a related field.
• At least 10 years of experience in sales and marketing or a related field.
• Know-how and understanding in digital transformation, including understanding of modernizing and innovating business processes, leveraging technology stacks, and supporting clients through their transformation journey.
• Strong understanding of the IT market, including current trends, key players, and competitive landscape. 
• Proven experience in client management, preferably in a similar industry.
• Work experience in telecommunications or other technology companies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to develop and implement effective client engagement strategies.
• Strong analytical and problem-solving skills.
• Proficiency in using CRM software and other client management tools.
• Fluency in English and Putonghua is required; proficiency in additional languages is a plus.