DUTIES AND RESPONSIBILITIES
Job Purpose:
To develop and implement client engagement strategies, achieve client satisfaction and retention targets, and drive business growth and profitability by upselling the company's services and products to potential clients.
Key Responsibilities:
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Develop and execute client engagement strategies to achieve business objectives and client satisfaction targets.
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Identify new business opportunities and develop relationships with potential clients.
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Maintain and strengthen relationships with existing clients to ensure customer satisfaction and repeat business.
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Upsell the company's services and products to potential clients to maximize revenue.
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Collaborate with marketing and other departments to develop and implement promotional activities and client engagement campaigns.
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Monitor market trends and competitor activities to identify opportunities and threats.
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Prepare and present client reports and forecasts to senior management.
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Ensure compliance with company policies and legal guidelines.
Qualifications:
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Bachelor's degree in business, Marketing, or a related field.
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At least 10 years of experience in sales and marketing or a related field.
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Know-how and understanding in digital transformation, including understanding of modernizing and innovating business processes, leveraging technology stacks, and supporting clients through their transformation journey.
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Strong understanding of the IT market, including current trends, key players, and competitive landscape.
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Proven experience in client management, preferably in a similar industry.
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Work experience in telecommunications or other technology companies.
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Excellent communication, negotiation, and interpersonal skills.
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Ability to develop and implement effective client engagement strategies.
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Strong analytical and problem-solving skills.
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Proficiency in using CRM software and other client management tools.
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Fluency in English and Putonghua is required; proficiency in additional languages is a plus.