DUTIES AND RESPONSIBILITIES

Job Description Summary
 

The Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations Teams.

Job Duties

• Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective.

• Engage with stakeholders to deliver projects from original concept through final implementation. 

• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client.

• Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget, and is delivered on time whilst maintaining quality criteria and client satisfaction.

• Manage the delivery of the project/programme, including rigorous scope control and change management.

• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client.

• Documentation and management of risks and issues.

• Ensuring clear and concise communications to all stakeholders.

• Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.

• Identification of opportunities and influence the sale by conducting a business conversation with the client positioning our technical services offerings.

• Coordinate activities of the project teams through task delegation, resource assignment and programme management.

Job Requirements
 

• Degree holder in IT, CS or related disciplines

• At least 5 years' experience in telecommunication industry, preferably in MNC or system integration company, with 2-year solid experience in project management

• PMP certification holder is preferred

• Ability to establish strong relationships with internal stakeholders and external clients

• Excellent client-centricity skills and ability to work at client sites

• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately

• Excellent written and verbal communication skills

• Able to communicate effectively with internal and external parties at all levels

• Demonstrated understanding of the project life cycle

• Good presentation and organizing skills

• Excellent in time management

• Fluent in English, Cantonese and Putonghua