DUTIES AND RESPONSIBILITIES

Job Purpose: 

To develop and implement client engagement strategies, achieve client satisfaction and retention targets, and drive business growth and profitability by upselling the company's services and products to potential clients.

Key Responsibilities:

• Develop and execute client engagement strategies to achieve business objectives and client satisfaction targets.

• Identify new business opportunities and develop relationships with potential clients.

• Maintain and strengthen relationships with existing clients to ensure customer satisfaction and repeat business.

• Upsell the company's services and products to potential clients to maximize revenue.

• Collaborate with marketing and other departments to develop and implement promotional activities and client engagement campaigns.

• Monitor market trends and competitor activities to identify opportunities and threats.

• Prepare and present client reports and forecasts to senior management.

• Ensure compliance with company policies and legal guidelines.

Qualifications:

• Bachelor's degree in business, Marketing, or a related field.

• At least 10 years of experience in sales and marketing or a related field.

• Know-how and understanding in digital transformation, including understanding of modernizing and innovating business processes, leveraging technology stacks, and supporting clients through their transformation journey.

• Strong understanding of the IT market, including current trends, key players, and competitive landscape. 

• Proven experience in client management, preferably in a similar industry.

• Work experience in telecommunications or other technology companies.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to develop and implement effective client engagement strategies.

• Strong analytical and problem-solving skills.

• Proficiency in using CRM software and other client management tools.

• Fluency in English and Putonghua is required; proficiency in additional languages is a plus.

Candidate Expectations:

• Demonstrated ability to build and maintain strong client relationships.

• Proven track record of achieving sales targets and driving business growth.

• High level of professionalism and integrity.

• Strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Willingness to travel as required.

• Continuous learning mindset and adaptability to changing market conditions.